URGENT MESSAGE TO ALL LEASEHOLDERS – 13TH NOV 2019. GO TO THE SECURE SECTION TO READ ASAP.
St Anns Quay Management Limited (SAQML) is the company which manages the residential part of
St Anns Quay, Newcastle Upon Tyne on behalf of its leaseholders.
This website is our primary means of communicating with leaseholders so please make it your first port of call for any information you require.
Click the button to download our residents guide.
Some of the information on the website is of a confidential nature and is held in a secure area. If you are a leaseholder require a password please email us and one will be provided – email@example.com
Every apartment leaseholder is a shareholder in the company. One share per apartment.
The 3 directors of the company have been leaseholders for over ten years and since January 2018 have been responsible for the day to day operational running of the building, including its fabric and shared services.
For all general enquiries please email us at – firstname.lastname@example.org
Directors can be contacted by e-mail only – email@example.com
There is no telephone service.
Our Concierge service is the first point of contact for any minor routine queries from leaseholders during normal working hours.
He can be reached by phone or email –
If you are renting then please contact your landlord or his managing agent.
Billing and debt collection services are provided by Kingston Property Services working on SAQML’s behalf.
You can contact Kingston with billing queries between 9 am and 5.00pm Monday to Friday on 0844 800 3 800 (select option 3) or by email.
All other queries should be directed to firstname.lastname@example.org
If you are a resident leaseholder and wish to report any building issues or defects please complete an online report by clicking the button below. If you are renting you will need to first contact your landlord or his/her letting agent. Concierge services are not included in your service charge if you are sub letting your apartment on a commercial basis.
About St Anns Quay
St Anns Quay was designed by the Conran partnership, intended to be the premier riverside apartment location in the city.
As such we aim to maintain the highest standards and are determined to make sure that St Anns Quay remains a safe, quiet and well maintained development.
This is not a student accommodation building or a weekend “hotel alternative” destination.
Short term letting (less than 6 months) is prohibited in the lease and we will continue to pursue any leaseholder that breaches or allows breaches of the lease in that way.
The lease is also very specific about unsociable behaviour and again, the directors through the management company have and will continue to enforce the lease requirements for the quiet enjoyment of this great building by the considerate majority. Please use the online form to report any issues with antisocial behaviour (which is not just restricted to noise and may include, for example, smoke entering your apartment from a neighbour or from a shared area). Please be as detailed in your report as you can, and include video/audio/photographic evidence if at all possible.
All costs associated with policing ASB will be charged to the leaseholders service charge account in accordance with our admin charges policy
In the case of people renting apartments from leaseholders the leaseholder will be informed by letter at the first instance, which will incur a charge. Further instances will result in legal action, cost of which will also be charged to the leaseholders service charge account.
For all the latest information please visit our News page