As is allowed to us as an option in the building Head Lease, The Directors have always chosen to appoint a third party managing agent to execute many of our responsibilities as laid out on that Lease and to carry out the complex requirements of managing the building. This has been Kingston Property Services, (‘KPS’), since 2010. The Directors traditionally have managed KPS with regular meetings and correspondence.
With effect from January 1st 2018 the activities carried out by Kingston on our behalf will reduce and will be mostly around billing and debt collection. As such the day to day management of the building will revert to the Directors. This is in no way a reflection on Kingston, rather that this complex building has complex issues and we feel that leaseholders will be better served with a more hands-on approach by the directors, who are all full time residents in the building and have been for ten years or more,
Issues as they arise will be able to be dealt with more quickly and ultimately efficiently. In addition we will be forming more proactive relationships with our suppliers and other stakeholders such as CBRE.
With your annual invoice and budget, which was delivered on 11th December, you will see a letter describing this in more detail. If you have a login you can also read the letter in the secure area of this website.
What does need to be highlighted is the fact that as part of these changes we will be taking other services “in house” using our own staff. These services will include cleaning of common areas and minor repairs. In addition we will be commencing an ongoing decorating programme for the common areas, so that all corridors and lift lobbies will be fully and properly redecorated at least every 2 years. This will provide a higher standard and will offer cost savings over previous approaches.
“This whole approach is designed to get better value for the resident leaseholders and to maintain the very highest standards for what is still considered to be one of the most prestigious developments in the city”.
You will notice therefore an increase in staff costs but a decrease in costs in other areas, and a minimal increase year on year.
At the next AGM and going forward the accounts and budget will be presented in a more detailed format.
We thank you for your support in this transitional period and look forward to providing more good news at the AGM.
If you browse the website you will see quite a lot of new content; please familiarise yourself with this. The website will expand and will be our primary method of communication so please keep calling back.
Should you have any queries please e-mail directors@stannsquaymanagement.co.uk
To reiterate – contact details
Our Concierge service is the first point of contact for any minor routine queries during normal working hours and he can be reached by phone or email –
0781 806 2011 concierge@stannsquaymanagement.co.uk
Directors can be contacted by e-mail only – directors@stannsquaymanagement.co.uk
Billing and debt collection services are provided by Kingston Property Services working on SAQML’s behalf.
You can contact Kingston with billing queries between 9 am and 5.00pm Monday to Friday on 0844 800 3 800 (select option 3) or by email.
All other queries should be directed to contact@stannsquaymanagement.co.uk
Building Issues
If you are a resident leaseholder and wish to report any building issues or defects please complete an online report by clicking the button below. If you are renting you will need to first contact your landlord or his/her letting agent.
